Privacy policy

Last updated: October 26, 2026

HomeVale ("we", "us") operates this store and website, including all related information, content, features, tools, products and services (the "Services"). The Services are powered by Shopify. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls for the collection, processing and disclosure of your personal information.

Personal information we collect

"Personal information" means information that identifies, relates to, or can reasonably be linked to you or another person. Depending on how you use the Services, we may collect:

  • Contact details such as your name, shipping and billing address, phone number and email address.
  • Financial information such as payment card details, transaction details and payment confirmations. Card details are processed by our payment providers; we do not store full card numbers.
  • Account information such as your login details and preferences, if you create an account.
  • Transaction information such as items you view, add to your cart, purchase, return or exchange.
  • Communications with us, such as messages you send through our contact or review forms.
  • Device and usage information such as your browser, IP address, and how you interact with the Services, collected through cookies and similar technologies.

How we use your personal information

  • To provide the Services: processing payments, fulfilling and shipping orders, sending order and tracking updates, handling returns and refunds, and managing your account.
  • Marketing: sending promotional emails if you opt in, and showing ads based on your activity. You can unsubscribe from marketing emails at any time with the link in each email.
  • Security and fraud prevention: detecting and preventing fraudulent or harmful activity.
  • Customer support: answering your questions and improving the Services.
  • Legal reasons: complying with applicable law and responding to valid legal requests.

How we disclose personal information

  • To Shopify and to vendors who provide services on our behalf, such as payment processing, data analytics, customer support, cloud storage, and order fulfillment and shipping (for example, our fulfillment partner and shipping carriers receive your name, shipping address and order details so they can deliver your order).
  • To business and marketing partners that help us advertise and market. Depending on where you live, you may have the right to direct us not to share your information for targeted advertising.
  • When you direct, request or consent to it.
  • In connection with a business transaction such as a merger or sale, or to comply with legal obligations, enforce our terms, or protect our rights and the rights of our users and others.

We do not sell your personal information for money.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. To learn more about how Shopify uses your personal information and any rights you may have, see the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights through the Shopify Privacy Portal.

Cookies

We use cookies and similar technologies to run the store (for example, to remember your cart), to understand how the Services are used, and for marketing. You can control cookies through your browser settings, though blocking some cookies may affect how the store works.

Third-party websites and tools

The Services may link to or embed third-party services, such as our order tracking tool provided by 17TRACK. When you enter a tracking number, it is sent to that provider to retrieve tracking results. Their own privacy policies apply.

Children's data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority where they live. If you believe a child has given us personal information, contact us and we will delete it.

Security and retention

No security measures are perfect, and we cannot guarantee complete security. We keep personal information for as long as needed to provide the Services, comply with legal obligations, resolve disputes and enforce our agreements.

Your rights

Depending on where you live, including if you are a resident of a US state with a consumer privacy law, you may have the right to access, delete, correct or receive a copy of your personal information, and to opt out of targeted advertising. To make a request, email us at contact@homevale.store. We may need to verify your identity before responding, and you may use an authorized agent. We will not discriminate against you for exercising these rights.

International transfers

We may transfer, store and process your personal information outside the country where you live, including in Japan, where our business is based, and in countries where our service providers operate.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the "Last updated" date.

Contact

Questions about this policy or your personal information? Email us at contact@homevale.store.